Privacy Policy

Ranlock Roofing and Construction LLC ("Ranlock," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit a form, or communicate with us via phone, SMS, or email.

By submitting your information through any of our forms or contacting us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Full name
• Phone number
• Email address
• Property address
• Type of service requested
• Any additional information you voluntarily provide

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and confirm free roof inspections and estimates
• To contact you via phone, SMS, or email regarding your inquiry
• To send appointment reminders and follow-up communications
• To provide customer support and respond to your questions
• To improve our services and marketing efforts
• To comply with legal obligations

3. SMS / Text Message Communications

• Message and data rates may apply
• Message frequency varies based on your inquiry and our follow-up schedule
• Consent to receive SMS is not a condition of purchase
• You may opt out at any time by replying STOP to any text message
• For help, reply HELP or contact us at [email protected]

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information only in the following circumstances:

• Service providers: We may share information with trusted third-party tools such as GoHighLevel (CRM), Meta (advertising), and email/SMS platforms solely to operate our business and communicate with you
• Legal requirements: We may disclose your information if required by law or in response to valid legal processes
• Business transfers: In the event of a merger or acquisition, your information may be transferred to the new entity

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of SMS communications at any time by replying STOP
• The right to opt out of email communications by clicking unsubscribe

7. Cookies & Tracking

Our website and landing pages may use cookies and similar tracking technologies to improve your experience and analyze traffic. You can control cookie settings through your browser preferences. We may also use Meta Pixel and other advertising tools to track ad performance and retarget website visitors.

8. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information please contact us immediately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Business: Ranlock Roofing and Construction LLC
• Address: 1702 Village Townhome Dr, Pasadena, TX 77504
• Phone: 281-299-1086
• Email: [email protected]
• Website: ranlock.com